Who We Are 

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. 

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.  

Are you ready to make your impact?

About The Role

An exciting opportunity has arisen for a Billing Specialist with proven experience in client invoicing in a centralised Billing/Invoicing team.

This role is ideally suited to someone with Professional Services experience, who possesses excellent communication, organisational and time management skills. Attention to detail and a best-in-class client service attitude are critical for this role, in a region which is experiencing significant growth.

The Billing Specialist position reports to the Billing Manager and is responsible for providing accurate and timely processing of all client and intercompany billing. This position interacts on a regular basis with management as well as other internal client departments to integrate solutions that meet the company's goals both financially and operationally. Other responsibilities include month end closing deadlines.

Key Responsibilities:

• Review client project setup is accurate and reflects the billing information recorded in the letter of engagement – Billing address, rates/coding, discounts, tax implications, payment terms

• Make initial contact with LOE signatory that is designated to receive and approve invoices

• Responsible for raising draft invoices and liaising with the business to improve accuracy to reduce manual amendments during the billing phase

• Weekly reporting and follow up re WIP and A/R.

• Ensure compliance with clients’ e-billing systems and MSA or other client-driven terms and conditions; troubleshoot e-billing system to insure invoice acceptance

• Finalisation of client invoices once approved by client facing team members

• Perform write downs, rate changes, narrative amendments, credit notes where applicable

• Ensure the billing/invoicing month end close process is completed timely and accurately

• Document billing/invoicing internal controls and procedures where necessary

• Enforce and comply with the documented internal controls assigned to billing/invoicing processes

• Work with Cash Application to ensure accurate payment applications

• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism

• Link with business contacts to check the accuracy of pricing and volumes that impact invoice values

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.  

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed

Basic Qualifications

• High School Diploma

• 3+ years in a professional services billing environment

• Strong English oral, verbal and written communication skills

• Proficiency with electronic billing (use of various sites and uploading invoices to them) and LEDES files

Preferred Qualifications

• Experience of working with high volumes and multi currencies

• Professional services industry or legal background

• Client service mindset and attitude

• Attention to detail and ability to prioritise

• Energetic and self-driven

• Team oriented person who is detail oriented and dependable

• Ability to work effectively in a high growth environment and in a rapidly changing organisation

• Must possess excellent interpersonal skills with the ability to interact professionally with personnel at all levels of the organization

• Used to working with minimal supervision in a team-oriented environment

• Proficient in Word and Excel

• Good working knowledge of PC and network environment, word processing, database and spreadsheet software (MS Office preferred), and MS Teams

• Basic budget management skills

• Organizational skills, including ability to prioritize

• Proficiency with a professional services ERP (Elite, Oracle, Unit4…)

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