Collections Specialist | Forensic and Litigation Consulting
Who We Are
FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About The Role
The Collections Specialist will bring a strong corporate collections background to the operations group to facilitate timely payments from a growing customer base. The candidate must be detail oriented, organized, able to work independently and as part of a team of billing professionals. Excellent interpersonal skills are essential as the position requires contact with all levels of engagement professionals internally and externally.
What You’ll Do
An individual in this position will be responsible for facilitating strong corporate collections to the operations group, ensure timely payments from a growing customer base and coordinate with the Forensic Litigation Consulting Project Assistant team:
- Review aged Accounts Receivable balances and contact clients, via phone and email, to facilitate payments
- Establish methodological process for continuously canvassing all of Forensic & Litigation Consulting (FLC) as well as other FTI segments’ crossover aged AR and performing routine follow-ups and check-ins to ensure timely payments
- Proactively establish contact points with clients’ Accounts Payable contact and preemptively ensure access to billing systems is in place prior to invoicing
- Identify and resolve technical issues preventing client payments (access to eBilling sites, resolving rejection errors etc.)
- Collaborate with FLC relationship managers where appropriate to facilitate client payments
- Enlist the efforts of senior management when necessary to accelerate the collection process
- Establish and maintain effective and cooperative working relationships with practitioners and client accounts payable contacts
- Perform all above duties as an extension of FLC with appropriate respectful demeanor and consultative client service
- Perform other assigned tasks and duties necessary to support the FLC department's efforts to maintain timely cash collections
- Prepare and present reports on collection activities and progress, when needed
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need To Succeed
Basic Qualifications:
- 3+ years experience in corporate, preferably in legal/law firm, collections
- High school diploma
- Working knowledge of MS Office and databases
- Proven experience as a Collection Specialist or similar role
- Knowledge of various Collection best practices techniques
- Knowledge of standard Billing procedures
- Working knowledge of basic accounting
- Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship
- Ability to travel to clients and FTI office(s) as needed
Preferred Qualifications:
- Excellent interpersonal skills are essential as the position requires contact with all levels of engagement professionals and clients
- Associate’s/Bachelor’s degree in related field
- Excellent written, verbal and social communication skills
- Strong organizational, problem-solving and critical-thinking skills
- Strong attention to detail, goal oriented
- Self-motivated and able to work independently
- Commitment to excellent customer service
#LI-LL2 #LI-Remote
Our Benefits
Our goal is to support the well-being of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
- Generous paid time off and holidays
- Company matched 401(k) retirement savings plan
- Potential for flexible work arrangements
- Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
- Family care benefits, including back-up child/elder care
- Employee wellness platform
- Employee recognition programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional development and certification programs
- Free in-office snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
About FTI Consulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 33 countries and territories, our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as one of the World’s Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
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