CRM Data Analyst Contractor

ABOUT THE OPPORTUNITY: This role is with the Global CRM – Integration department of FTI Consulting. The CRM – Integration department is responsible for the practices, processes and technologies that operating segments and regions use to manage, record, and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customer bases. Candidates will work in an innovative environment comprised of leading edge implementation of salesforce.com, Eloqua, integrated with cloud-based authoritative reference data providers including: BoardEx, CapIQ, DnB, MergerMarket, with a focus on enabling the mobile enterprise and maximizing collaboration and organic growth. The Data Analyst role is for an experienced candidate who will play an integral role in developing and maintaining our Customer Relationship Management (CRM) application built on the Salesforce platform. As a member of the CRM Global Team, you are directly responsible for empowering our senior executives with tools and information that ensure their continued success. As a key member of our team you will also be exposed to a variety of domains and technologies outside of the Salesforce platform. You will have enormous opportunities to learn and you will be expected to generate ideas that positively influence future direction.

The successful applicant will be an agile and tenacious individual with strong communication and problem solving skills.

PRIMARY DUTIES:

• Work with large sets of raw data to scrub and ready for uploading

• Use 3rd party resources like CapIQ and LinkedIn to research and confirm account and contact information

• Identify current data gaps and opportunities to improve data quality

• Assist with ad-hoc research requests and projects

BASIC QUALIFICATIONS:

• Bachelor's degree in Computer Science, Business or closely related field or equivalent experience

• 1-2 years of professional experience in a Salesforce Systems Administrator or as a Data Analyst role

• Experience managing and analyzing large sets of data and defining polices and procedures to ensure the highest level of data quality

• Current Salesforce Systems Administration Certification is a plus

PREFERRED SKILLS:

• Excellent written and verbal communication skills

• Business acumen and understanding of key account rankings (e.g. Fortune 1000), Corporate Hierarchy of Accounts, DnB, Standard & Poor’s or other authoritative reference data sources.

• Advanced Excel skills and experience using data management tools e.g. Demand Tools

• Skilled at analyzing and digesting large data sets and parsing out key findings

• Demonstrated ability to multi-task and perform effectively under pressure

• Expert troubleshooting, analysis, and problem-solving skills

• Demonstrated ability to prioritize and escalate issues as required and work effectively in a fast paced, high energy, team-oriented environment

POSITION CLASSIFICATION: Exempt

FTI Consulting is an Equal Opportunity Employer

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