HR Generalist, Office of SMD Operations

Who We Are  

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. 

Are you ready to make your impact?

About The Role

The HR Generalist, Global SMD Operations, is responsible for the day-to-day operational success of the SMD Office. This role focuses on the practical execution of global HR standards and the management of key lifecycle events for our senior leaders. Working closely with Regional HR and Centers of Excellence, you will ensure that SMD-related processes—such as promotions, onboarding, and KSIP program administration—are handled with precision and global alignment.

What You’ll Do

• Process Coordination & Improvement: Support the evolution of the SMD Office by identifying workflow inefficiencies and suggesting practical operational enhancements. Coordinate the day-to-day tasks that ensure seamless support for the firm’s senior leaders with specific focus on SMD compensation

• Standardized Operations: Assist in the implementation of standardized processes across business segments. Apply established best practices to maintain a "one-firm" approach while helping segments adapt to specific local needs.

• Cross-Functional Liaison: Serve as a primary point of contact for the SMD Office. Build and maintain collaborative working relationships with internal partners, including:

  • HR Operations and Regional HR teams.

  • Global Centers of Excellence (COEs).

  • Business Segments and the SMD community.

• Execute SMD Lifecycle Events: Administer and coordinate key stages of the SMD lifecycle and KSIP program, including onboarding, promotions, transitions, and separations.

  • Provide hands-on support for core SMD processes to resolve operational bottlenecks and improve the speed of cross-functional support.

  • Support Segments and Regions by providing guidance on global HR standards to ensure consistent experience for all SMDs (i.e. Onboarding, Offboarding, Performance Management).

  • Ensure all processes align with global standards while respecting local legal and cultural requirements.

How You’ll Grow  

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.   

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. 

What You Will Need To Succeed  

Basic Qualifications

• Minimum of a Bachelor’s degree from a four-year College or University

• At least 3-5 years of experience working in HR field focused on projects, process improvement and change management

• Demonstrated ability in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)

• Experience across multiple HR functions including HR data updates, payroll, benefits, compensation, and recruiting a plus

• Excellent written and verbal communication skills

• Superior time management and organization skills

• Strong attention to detail and accuracy

• Problem-solving skills to identify and resolve issues

• Demonstrates ability to collaborate within a team
  Process Implementation: Experience executing process improvements within a complex, global matrixed environment.

• Discretion & Professionalism: Proven ability to handle highly confidential information and sensitive organizational changes with care.

• Collaborative Mindset: A team-oriented approach with the ability to work across departments and align diverse groups toward shared goals.

• Ability to travel to clients and FTI office(s) as needed.

• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide sponsorship.

Preferred Qualifications

• Experience with CRM Software, Onboarding platforms, Performance Management system, Leave Management system (e.g. Workday) is a plus

• Experience troubleshooting across multiple platforms/systems – demonstrated technical ability

• Continuous improvement mindset and a passion for measuring results through data and metrics a must

• Ability to multitask in a highly dynamic environment and manage own work to meet deadlines

• Demonstrates flexibility and adaptability according to the changing needs and priorities of the organization

• Ability to handle multiple ranges of tasks, projects and deliverables with wide latitude for independent judgment and initiative

• Strong relationship builder/ at all levels with a client service mindset

• Ability to demonstrate a high level of confidentiality and discretion at all-times

• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.)
  
   

The GHRSC Sr. Generalist needs to meet additional competency requirements:

• Recognized for functional / technical expertise

• Proven ability to mentor and coach by assisting team members to anticipate client needs and understand the big picture

• Proven ability to build positive relationships and trust with stakeholders

• Proactive identification of process improvement opportunities

• Active contribution to and/ or leadership in department projects and initiatives

• Continued skill development through on-the-job learning, certifications and/ or training programs