Implementation & Deployment Manager

PRIMARY DUTIES

The Implementation & Deployment Manager will support the Enterprise Systems Architecture organization by assisting with project and program administrative efforts. The project administration tasks include project initiation, requirements definition, project planning, proposal and design development, project execution oversight, service transition, project closure, adoption and training, stakeholder management, risk management and upkeep of project documentation. The program administration tasks include review of Microsoft project plans, status reports, purchase orders and contracts associated with project initiatives and upkeep of program documentation.

• Initiates projects through the submission of Project Definition Forms to the IT Project Management Office

• Facilitates and documents project scoping and requirements definition meetings with project stakeholders

• Develops initial IT budgetary estimates and project schedules to satisfy project requirements

• Responsible for the development and presentation of proposals and detailed design documentation for executive approval

• Reviews project deliverables from team members for quality and completeness

• Adheres to published standards and follows prescribed exception process when designs deviate

• Provides technical guidance to project team members

• Coordinates and oversees the execution of project assignments by team members, corporate departments and third party vendors

• Develops mitigation strategies to address project risks and issues

• Creates and executes communications plans to ensure appropriate stakeholder awareness

• Leads onsite implementation and deployment activities; by example

• Authors and presents training materials to facilitate end user adoption

• Transitions production services to operations personnel for ongoing maintenance & support through formal documentation

• Continuously compares actuals to estimates to ensure projects remain on schedule and within budget

• Conducts and learns from comprehensive lessons learned sessions to ensure continuous improvement

• Facilitates and documents assigned program coordination meetings

• Maintains and posts program documentation to management portals

• Ensures effective resource utilization through the development and maintenance of organization resource plans

• Proactively identifies and communicates issues to leadership

• Confirms all appropriate documentation, requirements, design and test specifications, templates and other required deliverables are created and reviewed/approved by external and internal stakeholders

• Reviews and facilitates on-time delivery of organizational contracts

• Reviews contracts for accuracy, completeness and timeliness of submissions

• Coordinates and tracks procurements across project to ensure accuracy and timeliness of submissions

• Maintains the organization contract management tracking process


BASIC QUALIFICATIONS

• 4 Year Degree Preferred

• Project Management Professional (PMP) Certification Preferred

• A minimum of 5 years of experience in successfully managing projects/programs in an IT environment

• Ability to travel (25%) including international


PREFERRED SKILLS

• Excellent communication (written & verbal), planning, organization, and administrative skills

• Comprehensive understanding of Microsoft, Cisco & VMware technologies

• Flexibility to work in a fast-paced, multi-task environment

• Ability to work under tight deadlines and stressful situations

• Ability to handle and balance multiple critical tasks at the same time

• Strong people skills

• Demonstrated ability in using MS Office Suite, MS Project, and Visio

• Deep understanding of project management methodology

• Strong facilitation skills

• Experienced in driving execution

• Experienced in leading change

• Daily time entry to record billable and non – billable time

• As developed and coordinated upon request by supervisor

• Support other IT staff with open and unresolved issues

• Provides on-call support via cell-phone or pager 24 x 7

• Physical labor from time to time, which may include moving equipment, furniture, etc

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