Operations Coordinator, Acuity | Technology
Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About The Role
This position is a part of FTI Consulting’s Acuity team which includes supporting, coordinating, managing and participating in document reviews at the direction of FTI clients.
What You’ll Do
Oversee reviewer timekeeping process; work with all review managers for timesheet approvals and edits to finalize weekly payroll; import all timesheets into billing system (globally); analyze data as to accuracy; run rates and for ad hoc purposes; upload data into the Acuity system
Have responsibility for RM security profiles within ADP and QuickBase; generate informational reports
Responsible for Finance-related tasks inclusive of generating and editing of weekly/monthly client project revenue reports; generates analytic reports for review by key stakeholders
Manage all matter setups for the Acuity team across multiple systems; coordinate end project tasks within the system
Reconcile Sales Force project information into Acuity system
Manage weekly global reviewer counts and runs weekly Operational Statistical Summary reports as well as running other reviewer related reports
Computer asset management; manage the laptop process for the US and Canada, including shipments, returns, FedEx issues, missing equipment, damage reports, and escalation emails; run analytic reports; work with the VMR team and others to ensure smooth delivery of services
Work on Acuity level initiatives with regards to operational procedures including VMR equipment issue resolutions or efficiencies
Serve as the main contact for laptop vendor and liaises with the Staffing team to ensure accuracy of reviewer contact information
Until recently managed employee resource assets for the Acuity operational team (lost due to downsizing); picked up percentage of their responsibilities
Serve as Tier 2 escalation for any reviewer operational issues or questions
Contribute significantly to process improvements and QC methodology across Acuity reviewer and revenue data
Identify and prioritize product and service improvement opportunities and creates plans for implementation
Manage ad-hoc projects/processes
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need To Succeed
Basic Qualifications
College degree or equivalent experience
4+ years of operational or paralegal experience required, preferably in a legal or professional services environment
Existing operational expertise with regards to equipment rentals, HRIS systems, and database project tracking
Preferred Qualifications
Strong organizational skills and the ability to manage 700+ equipment assets at once
Ability to resolve challenging problems in collaboration with other Operations team members
Ability to foster strong relationships with vendors
Skilled in working concurrently on multiple urgent tasks and meeting tight deadlines
Ability to prioritize conflicting needs
Positive attitude and self-motivated
Able to manage day to day operational tasks with minimal supervision
Excellent communication skills essential
Ability to influence others within the team as needed
#LI-VV1
Total Wellbeing
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
Competitive total compensation, including bonus earning potential
Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
Generous paid time off and holidays
Company matched 401(k) retirement savings plan
Potential for flexible work arrangements
Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support
Family care benefits, including back-up child/elder care
Employee wellness platform
Employee recognition programs
Paid time off for volunteering in your community
Corporate matching for charitable donations most important to you
Make an impact in our communities through company sponsored pro bono work
Professional development and certification programs
Free in-office snacks and drinks
Free smartphone and cellular plan (if applicable)
FTI Perks & Discounts at retailers and businesses
Upscale offices close to public transportation
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,100 employees located in 33 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
