Senior Technical Support Engineer
Who We Are
FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you will be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you will be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There has never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?
About the Role
The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. Incumbent acts as a senior technical support advisor to FTI Consulting staff in all practice areas on all information technology issues and provides state-of-the-art technical solutions in support of computers and local area networks. May also provide technical support to FTI Consulting clients on billable engagements. Assumes leadership and ownership role on providing applications and systems support, Cisco IP Telephony, application and network systems administration and seeks to document user requirements of FTI staff in the pursuit of providing solutions to their technical needs. Provides detailed knowledge of computer software and hardware, network operating systems, advanced PC applications, Internet services, multi-media and messaging software used in FTI. It is expected that this incumbent will provide a leadership role for all business and technology related issues at the local office level and be responsible for technical support and leadership required for technical support colleagues. Ability to work in a team environment is required.
What You’ll Do
- Work as a senior technology support advocate for all FTI Consulting staff in all practice areas. Act as the senior liaison between office and systems integrators and/or vendors when appropriate
- Provide leadership within the IT group in the definition, documentation and implementation of appropriate processes and procedures to continuously improve the technology support within FTI Consulting
- Provide leadership in the development and documentation for continuous improvements in the areas of desktop services, application and network administration and logistical aspects of providing the client care to all staff in FTI Consulting
- Configure and support all ITG approved wireless devices
- Maintain thorough understanding of collaboration equipment installed in the office and can provide audio and video calling assistance for staff
- Provide leadership in maintaining in-depth experience with application software installation and use. Remain knowledgeable of, and experienced with, using complex operating systems on workstations and servers, local networks, wide area networks, LAN/WAN connectivity, and data communications protocols. Remain competent and has a thorough understanding of Desktop and Laptop hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems
How You’ll Grow
ITG uses an “IT Service Portfolio” approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and manage a balanced set of IT investments that meet business objectives. We encourage our employees to become “Super Users” of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.
Basic Qualifications
- Minimum of 2 or more technical certification credentials like Network+ or Security+.
- ITIL Foundations certification.
- Minimum 4 years of experience in a mid to large enterprise company.
- Excellent knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook).
- Work experience with Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems.
- Experience providing on-call support via voice and remote access tools.
- Ability to travel to FTI office(s) as needed.
- Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.
Preferred Skills
- BS college degree.
- ITIL Practitioner certification.
- Excellent knowledge of current leading-edge PC workstations hardware and software including networking and communications interfaces and relationships.
- Competent to work on fairly complex computer problems independently.
- Experience with administration and use of IP Telephony systems (Cisco preferred).
- Experience with Smartphone configuration and advance support.
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Total Wellbeing
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
- Generous paid time off and holidays
- Company matched 401(k) retirement savings plan
- Potential for flexible work arrangements
- Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
- Family care benefits, including back-up child/elder care
- Employee wellness platform
- Employee recognition programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional development and certification programs
- Free in-office snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
