AdaptiveWork Technical Administrator and Developer | Technology
🔍 United States
Who We Are
FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?
About The Role
The Technical Administrator and Developer is part of an in-house Service Delivery, Privacy and GRC team within the Technology segment of FTI Consulting. You will influence and drive Adaptive Project Management and Reporting (APMR) objectives by leveraging your technical skills and business acumen. You will also be responsible for the day-to-day administration and operations of the Planview AdaptiveWork solution (formerly Clarizen) as well as other CRM solutions. This position provides a tremendous opportunity for a dynamic, forward-thinking individual to provide FTI Technology with critical system administration with a focus on the growth, development, integration, and maintenance of our implemented solutions.
What You’ll Do
- Provide administrative and development support with custom configurations and development, user support/training, technical support, user account management, user permissions and reporting for the solutions within scope.
- Work with other members in the team to gather requirements, develop, and implement processes to improve operational results and drive business process integrations (including integration with other solutions).
- Customize fields, views, layouts, panels, email templates, workflow rules, validation rules, custom actions, custom panels, and manage custom applications/extensions.
- Maintain expert knowledge of all AdaptiveWork (APMR) and Salesforce functionality, including new release changes.
- Evangelize solution adoption and their ongoing success.
- Enhance the user experience and enable users to utilize FTI’s solutions in various ways to further business value.
- Create and maintain product backlogs, solution cards, meeting minutes, user documentation, release notes, workflow diagrams, and operating procedures.
- Assist with creating policies.
- Perform Data Management tasks, maintaining data privacy and security controls, including but not limited to, compliance, de-duplication of data, preventing orphan data, and managing bulk data imports/exports and transformations.
- Be responsible for solution upgrades/maintenance, including identifying break-fix changes, developing plans to mitigate new release impact and communicating changes to leadership and users.
- Maintain solution health by following and enforcing industry standards and FTI procedures (change management, incident, and problem management processes, etc.) while complying with privacy and security policies.
- Be responsible for code changes and assisting with quality assurance/testing of custom extensions, portals, API integrations, and applications related to AdaptiveWork and/or other solutions.
- Provide timely updates on progress of projects and tasks.
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
What You Will Need to Succeed
Basic Qualifications
- 4+ years of relevant professional work experience within a technical environment
- 2+ years of relevant professional work experience with administrative, customization, and technical support of AdaptiveWork (formerly Clarizen) and other web applications
- 2+ years of experience with development languages such as .NET C#, Java, PHP, Python, or Salesforce
- 2+ years of experience with HTML, CSS, API’s and JavaScript
- 1+years of experience with quality assurance of custom AdaptiveWork extensions or custom web applications
- 1+ years of experience with process analysis skills; ideally, with experience in developing and documenting process flows, defining requirements, and translating them into solution implementations
- 4+ years of experience in Microsoft Windows and related software, especially Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Ability to travel to clients and FTI office(s)
Preferred Qualifications
- Bachelor’s degree
- 2+ years of experience within a cloud environment
- AdaptiveWork (formerly Clarizen) certification
- Experience with SQL and knowledge of relational database design concepts and data management
- Ability to work with data in complex spreadsheets and databases
- Experience administrating Contract Lifecycle Management (CLM), Configure Price Quote (CPQ) and helpdesk ticketing applications, such as Conga CLM, Luminance, Conga CPQ, Salesforce, ServiceNow
- Experience with other project management applications (MS Project, Azure DevOps, Jira)
- Experience with web/browser automation tools (Selenium, iMacros, Axiom.ai, UiPath)
- Experience with Power BI reporting
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Our Benefits
Our goal is to support the well-being of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
· Competitive total compensation, including bonus earning potential
· Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
· Generous paid time off
· Company matched 401(k) retirement savings plan
· Potential for flexible work arrangements
· Generous paid parental leave and flex return support
· Family care benefits, including back-up child/elder care
· Employee wellness platform
· Employee recognition programs
· Paid time off for volunteering in your community
· Corporate matching for charitable donations most important to you
· Make an impact in our communities through company sponsored pro bono work
· Professional development and certification programs
· Free in-office snacks and drinks
· Free smartphone and cellular plan (if applicable)
· FTI Perks & Discounts at retailers and businesses
· Upscale offices close to public transportation
About FTI Consulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 8,000 employees located in 31 countries, our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America’s Best Employers and the best firm to work for by Consulting Magazine. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
