Key Responsibilities

The Global Discovery Engineer provides global litigation and email support for FTI Consulting, and may also be a backup for one or more other service towers.

• Supports the infrastructure management team in the development and execution of the global discovery and litigation hold program.

• Works with the FTI legal department to assist with the identification and processing of data in response to litigation and legal hold requests.

• Administratively tracks the status of litigation holds and executes the program ensuring accurate reporting of all items

• Administrates and manages IT systems and applications, as necessary, to support the legal hold processes and workflows

• May configure and support the maintenance of underlying systems to ensure accuracy and availability

• Assists in the development, maintenance and execution of documentation, policies and procedures

• Provides formal project management of assigned projects.

• Analyzes and maintains relevant data for the accurate and periodic reporting of the program

• Leads and is responsible for the completion of tasks, change controls, and responses to escalations and alerts for other engineers.

• Responsible for the execution and maintenance of:

o Operational Recurring Tasks – Daily, weekly, monthly, yearly

o Use and compliance with FTI’s Change Management Control Process o Incident & Problem Reporting and Tracking

o Use and compliance with the Systems Development Life Cycle (SDLC) standards when developing solutions

• Adherence to published Project Management Policies & Procedures (PMI)

• Provides leadership to ensure that system security issues are addressed effectively within the FTI enterprise environment.

• Cover and resolve any outstanding Service Desk related issues in an effort to help all IT members resolve tickets as quickly and efficiently as possible.

ADDITIONAL RESPONSIBILITIES

• Daily time entry to record billable and non-billable time.

• Support other IT staff with open and unresolved issues.

• As developed and coordinated upon request by supervisor.

• Role may require out of hours work as required.

• Take on responsibilities as a backup or alternate for other IT staff.

• Physical labor from time to time, which may include moving equipment, furniture, etc.

• Periodic travel may be required, sometimes with little notice.

CRITICAL COMPETENCIES

• Knowledge and understanding of Microsoft Exchange and email systems, solutions and processes

• Knowledge and understanding of archiving systems, such as Mimecast and Office365

• Knowledge of data file systems, storage and the underlying technologies and capabilities

• Knowledge of backup systems and methodologies

• Understands and applies policies and procedures.

• Is familiar with ITILv3 policies and procedures.

• Ability to effectively communicate and coordinate with senior business management and peers.

• Strong business and technical process design and documentation skills. • Possesses a high level of technical/functional expertise and knowledge.

• Industry expertise of best practices, standards, and technology.

• Understands and applies policies and procedures.

• Project Management Experience

BEHAVIORAL AND INTERPERSONAL

• Expected to be proactive, show initiative and be able to respond to changing demands and priorities

• Ability to communicate and coordinate with in-house and external legal council and staff

• Work under short notice and tight deadlines

• Troubleshooting skills

• Technical expertise

• Delivery focused

• Defining and documenting processes

• Positive Attitude

• Self-Motivated

• Excellent written and verbal communication skills

• Organized

• Team Work

EDUCATION

• Technology related Bachelor’s degree or equivalent job experience.

• ITILv3 Foundation certification.

• MCSE Messaging/Productivity or related certification.

EXPERIENCE

• Experience in the design and operation of a large, global enterprise environment

• Experience with Microsoft Windows Server 2008, - 2016 deployment, configuration and troubleshooting in an enterprise environment.

• Experience managing O365 ideally within a Hybrid O365 environment.

• Experience managing Exchange 2010 - 2016.

• Working Experience of SharePoint

Preferred Skills

• Working experience of Mimecast cloud email services

• Comprehensive knowledge of Active Directory, Group Policy, DNS, DHCP, FTP, Print Services and security certificates.

• Demonstrable experience with core Microsoft technologies: MS Windows Server, MS Exchange, and MS SQL Server.

• Experience working with NAS and SAN storage infrastructures in an enterprise environment.

• Working experience of Office365 and Microsoft Azure

• Experience of participating on technical projects, adhering to PMI or Prince2 methodologies