Director, Enterprise Monitoring & Delivery | Technology (Remote)
Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About The Role
As the Director, Enterprise Monitoring & Delivery, you will be responsible for defining, implementing, and delivering the metrics that will be used by our engineering and management teams to ensure our technical environments are highly available, scalable, and performant. The incumbent will be an individual contributor serving as an expert providing critical business and operational insights across our infrastructure and applications that will be used to develop tactical and strategic decisions by Datacenter Operations Management.
What You’ll Do
- Re-design and implement innovative solutions to support the global monitoring and alerting ecosystem.
- Research and analyze key metrics to provide executive level reports for the Data Center Operations management team.
- Work closely with vendors and service providers to ensure their SLAs are adhered to.
- Work across all Data Center Operations teams, collecting data, developing reports, and deploying actionable alerts to meet operations objectives and key business needs.
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
Basic Qualifications
- 8+ years of experience in a complex IT environment
- 6+ years of hands-on experience in supporting IT Infrastructure operations in Cloud platform using Azure and AWS
- Demonstrated experience delivering SLA and Business Intelligence reports to both internal and external clients
- Experience delivery executive summaries and business intelligence reports
- Ability to travel to clients and FTI office(s) as needed
- Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship
Preferred Qualifications
- Bachelor’s Degree
- In-depth knowledge and experience with major public cloud providers – Azure and AWS preferred
- Experience with Infrastructure-As-Code
- Experience managing and supporting Containers [Kubernetes/Docker] platforms, Software-Defined Storage, Open Compute, and Software-Defined Networking
- Experience with Cloud computing/Elastic computing across virtualized environments.
- Specific experience in Scaled Agile software development or other best-in-class development practices
- Strong understanding of DevOps concepts and experience deploying/migrating to cloud environments
- Excellent knowledge of cloud computing technologies and current computing trend
#LI-DB1
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Total Wellbeing
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
- Generous paid time off and holidays
- Company matched 401(k) retirement savings plan
- Potential for flexible work arrangements
- Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
- Family care benefits, including back-up child/elder care
- Employee wellness platform
- Employee recognition programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional development and certification programs
- Free in-office snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
