Director, Implement & Deployment

Who We Are  

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.  

At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.  

There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.   

Are you ready to make an impact? 

About the Role

You will be responsible for the global deployment and adoption of FTI’s strategic information technology standards within the firm’s global branch offices.  The Director of Implementation & Deployment, Office Kits will support the Enterprise Systems Architecture organization by leading project and program administrative efforts.  The project administration tasks include project initiation, requirements definition, project planning, proposal and design development, project execution oversight, service transition, project closure, deployment\communications\adoption\training plan development and execution, stakeholder management, risk management and upkeep of project documentation.  The program administration tasks include review of Microsoft project plans, status reports, purchase orders and contracts associated with project initiatives and upkeep of program documentation.

The Director works directly with FTI’s Segment Leaders, Global Real Estate, and Workplace Experience teams to design, build, and support IT services within our global branch offices including:

• Defining IT requirements with FTI’s business leaders

• Identifying appropriate services from our IT service portfolio

• Documenting proposed solutions and obtaining stakeholder approvals

• Implementing services onsite leveraging in-house and outsourced resources

• Preparing operations personnel for ongoing support and management

• Supporting practitioners with the adoption of new technologies via organizational change management

• Improving processes within internal corporate functions (e.g., Finance, HR, IT, Real Estate, CRM)

• Instilling world-class client service and commercial excellence capabilities

What You’ll Do

• Initiates projects through the submission of Project Definition Forms

• Facilitates and documents scoping and requirements definition meetings with stakeholders

• Develops preliminary IT budgets and schedules to satisfy requirements

• Reviews project deliverables from team members for quality and completeness

• Responsible for the development of proposals and detailed design documentation

• Adheres to published standards and follows prescribed exception processes

• Provides technical guidance to project team members via regularly scheduled project meetings and track task assignments in documented meeting notes

• Coordinates and oversees the execution of project assignments by team members, corporate departments, and third-party vendors

• Develops Request For Quote (RFQ) documentation, reviews proposals, and awards contracts to third-party vendors to assist with onsite implementation (where appropriate)

• Develops contracts for circuits, HVAC maintenance, audio-visual support, print services, and other related operational services in support of the office build out, negotiates terms and conditions with service providers, and manages contract signing through the ITG Financial Management Office

• Develops mitigation strategies to address project risks and issues

• Serves as the initial escalation point for other Project Managers in the program to discuss risks and develop mitigation or avoidance strategies

• Authors and executes deployment plans to ensure effective rollout of IT services

• Creates and executes communications plans to ensure appropriate stakeholder awareness

• Produces and executes training & adoption plans to ensure practitioners maximize the utilization of new IT services

• Authors and presents training materials to facilitate end user adoption

• Leads onsite implementation and deployment activities

• Ensures implementations adhere to superior quality standards

• Documents and transitions production services to operations personnel for ongoing maintenance & support

• Compares actuals to estimates to ensure projects remain on schedule and within budget

• Completes and leverages lessons learned to ensure continuous improvement

• Facilitates and documents assigned program coordination meetings

• Maintains and posts project documentation to management portals

• Proactively identifies and communicates issues to leadership

• Confirms all appropriate documentation, requirements, design and test specifications, templates and other required deliverables are created and reviewed/approved by external and internal stakeholders

• Reviews and facilitates on-time delivery of organizational contracts

• Reviews contracts for accuracy, completeness, and timeliness of submissions

• Coordinates and tracks procurements across projects to ensure accuracy and timeliness of submissions

• Develops weekly, monthly, and quarterly reports on project status for the leadership of the Implementation & Deployment program

• Primary reviewer and editor of all documentation developed by the Office Kit team, including by other Project Managers in the program, before submission to I&D leadership when seeking OCIO approvals

• Lead developer of Architecture Exception Request documentation for evaluation and approval by the OCIO

How You’ll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities.

We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You’ll Need to Succeed

Basic Qualifications

• Bachelor’s Degree in Management Information Systems or Computer Science

• Project Management Professional (PMP) and\or Program Management Professional (PgMP) certification

• Experience managing multiple IT projects within a global professional services organization

• Experience designing and implementing IT services within branch offices

• Experience managing vendors to ensure timely and complete delivery of assigned tasks

• Experience communicating with senior leadership in written and verbal formats

• Experience with Microsoft Office Suite applications (Excel, Word, PowerPoint, Access, Outlook), Microsoft Project, and Microsoft Visio

• Experience developing and maintaining Policies, Standard Operating Procedures, and Checklists

• Experience with Microsoft Office 365 cloud services

• Experience with the ServiceNow IT Management Suite

• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide sponsorship

• Ability to travel to clients and FTI office(s) as needed

Preferred Qualifications

• Ability to provide on-call support via cell phone for after-hours communication/support

• Ability to work additional hours as required

• Physical labor, which may include moving equipment up to 22kg (50lbs) and flexibility to crawl underneath desks or tables to access network jacks and electric receptacles

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