Manager, Workplace Experience Safety & Security

Who We Are 

Who We Are 

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. 

Are you ready to make your impact?

About The Role

The Manager of Workplace Experience, Safety & Security blends managing workplace operations with the added responsibility of supporting our Global Health, Safety & Security function. Operating out of our San Francisco office, you will have a dual role that leverages best-in-class technology, workplace design, hospitality and business services with a complementary focus on ensuring a safe, compliant workplace experience environment for FTI.

In this role, you will have responsibility for managing an office of approximately 150 employees supporting:

• Workplace Services for employees and visitors, including Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management (office, segment, training, etc.).

• Operations Services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans and Vendor Management.

• Day-to-day safety and security operations, working with our Global Health, Safety and Security function and property management teams, and help foster a culture of awareness, accountability, and preparedness across all offices at FTI.

• You will manage and coach Workplace Experience staff, as well as a number of external vendors. This role requires the ability to collaborate effectively on a peer basis with many corporate functions - including Global Real Estate, Information Technology Group, Human Resources, Finance, Marketing - as well as FTI's diverse range of consulting practice groups.

What You’ll Do

Global Safety and Security support – working alongside the Global Health, Safety & Security team to

• Implement and maintain safety and security programs across assigned offices, ensuring compliance with local regulations and FTI standards.

• Conduct site-level risk assessments and recommend corrective actions to reduce hazards and improve employee safety.

• Coordinate incident response, including emergency procedures, evacuation drills, and post-incident follow-up.

• Partner with WPX to integrate safety and security into the overall workplace experience.

• Provide safety and security training to employees, supporting awareness and readiness.

• Serve as a liaison with property management, landlords, and external vendors for security and safety matters.

• Data / Budget analysis

Workplace Services – Oversight of the Following Services/Functions:

• Colleague/Visitor Reception and Guest Services

• New Hire Onboarding – Greet, ID Badge, Condeco Setup, Office Tours, General Questions

• Seating – Facilitate Troubleshooting, Assist in Problem Resolution.

• Pantry/Lounge Service – Order Food, Beverage, and Supplies; Restock, Maintain Readiness and Cleanliness

• Office Supplies – Order Office Supplies and Business Cards; Restock, Maintain Readiness and Cleanliness

• Facilities Management – Coordinate Repairs, Maintenance and Deliveries with Building and all Vendors.

• Print Production and Mail/Courier Services

Workplace Team Management and Development

• Manage, train, and motivate Workplace Experience and/or vendor staff to exceed expectations and deliver excellence across the suite of services within our portfolio.

• Design and help implement guidelines, best practices, and standards for cross-functional service teams.

• Responsible for Talent Management needs of staff, including recruitment, training, development, employee relations, performance management and compensation. 

Hospitality and Event Management

• Oversee assignment, set-up, and usage of conference rooms. 

• Track and monitor conference room usage, perform data and trend analysis, provide status updates of on-site logistics, coordinate daily revisions, and manage workflow to service groups.

• Oversee/spot-check overall appearance, cleanliness, and accuracy of set-up (configuration, F&B, AV/Technology) within the conference rooms to ensure internal client needs and departmental standards are met.

• Point of contact to plan meetings and events (onsite and externally) to support business and workplace experience objectives.  Examples include segment meetings/events, executive meetings/town halls, colleague engagement events such as holiday and promotion/recognition events, as well as recruiting and client events.

Space Optimization, Property and Operations Management

• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.

• Observe floor operations and user behaviours to suggest strategic changes to enhance the workplace experience.

• Ensure space optimization practices, tools and processes are updated and operating accurately, conduct quality assurance checks.

• Effectively solve space related conflicts to ensure an elevated user experience.

• Serve as escalation point for service delivery breakdowns, issues, colleague feedback.  Resolve issues and ensure follow through, engaging leadership when necessary.

• Foster and maintain relationships with external vendors/service providers.

• Engage and manage work provided by a variety of external vendors for workplace and facilities services.

• Identify required office maintenance and upgrades, budget and implement as such.

• Identify opportunities to implement processes, projects, programs that reduce short and long-term operating costs

• Develop emergency evacuation team and plan in conjunction with landlord property management team(s) and Global Health, Safety and Security

Workplace Technology

• Partner with ITG and GRE for implementation and support of Technology tools/solutions that are incorporated into the onsite and hybrid work experience, such as Audio Visual, Teams//WebEx, DataWatch, Genetec. Eptura, PowerBI, Service Now etc.

• Partner with Information Technology Group (ITG) on implementation of any equipment or technology platform enhancements.

Project Delivery

• Partner with Global Real Estate on major projects, office moves and buildouts

• Liaise between GRE team and local business unit leaders, on all matters related to long-term space planning, workplace & location strategies, design & construction, and related GRE topics.

• Execute change management road map to support renovations, moves and other projects to ensure successful implementation

Performance Excellence

• Deliver high-level customer satisfaction by working closely with stakeholders at all levels.

• Set and administer policies and service standards to ensure appropriate controls and efficiencies.

• Effectively manage, update and report on financial performance of office(s) in portfolio.

• Review and approve all spend activity that rolls-up under this budget.

• Set, track and report on KPIs, SLAs and other performance metrics for internal services, such as AV/VTC support, meeting & event support, print & document services, reception, workspace usage, maintenance, repairs, etc.

How You’ll Grow 

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.  

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need To Succeed 

Basic Qualifications:

• Bachelor’s Degree

• 7+ years of related experience in operations/facilities management, workplace safety, physical security, and/or hospitality service, with a demonstrated progression to greater levels of responsibility and leadership.

• Proven expertise leading teams to deliver high touch internal/external customer experiences.

• Superior knowledge of multiple functions and principles, including F&B, conference services, mail, and project management.

• Experience with space utilization (moves/restacks/shared workplace) strategy and technology.

• Proficiency in Excel, Word, and PowerPoint.

Preferred Qualifications:

• Experience with Condeco or similar space management system

• Experience planning Events such as Holiday and Recognition Celebrations, Segment Group Meetings, Training Events, Town Halls, etc.