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191JB Requisition #
Thanks for your interest in the Relativity Engineer position. Unfortunately this position has been closed but you can search our 143 open jobs by clicking here.
PRIMARY DUTIES: 

• Provide local, regional, and global guidance and support for large hosted Relativity application  
• Troubleshoot and support other hosted applications in Amazon Web Services (AWS) and on-premise datacenters. 
• Assist FTI Customers with onsite and remote implementation of FTI products, including implementation, configuration and testing. 
• Respond promptly and professionally to customer issues received via helpdesk ticketing system, email and telephone. 
• Research, resolve and respond to a variety of customer inquiries. 
• Engage appropriate resources to resolve and provide timely updates to customers. 
• Fully document each customer issue/resolution. 
• Develop and document enterprise architecture specifications for FTI product deployments. 
• Regularly suggest system and process improvements. 
• Administer users through Active Directory and application administrative interfaces. 
• Participate in the team’s on-call rotation. 
• Develop and nurture successful long-term relationships with internal and external clients. 
• Create and maintain internal and external support documentation including standard operating procedures, guidelines and knowledge articles. 
• Perform other duties as assigned. 
• Potential for Regional and International travel – Up to 30%. 

BASIC QUALIFICATIONS: 

• Relativity Expert or Relativity Master certification - Required 
• Minimum of 7 years of Computer Helpdesk/Application Support or relevant IT experience 
• Minimum of 5 years’ experience supporting hosted Relativity platforms 
• BS or BA degree in related field or commensurate work experience 

PREFERRED SKILLS: 

• Excellent verbal and written communications skills. 
• Strong organizational skills, attention to detail and technical judgment. 
• Ability to work independently and collaboratively to provide excellent client service in demanding, deadline-drive situations. 
• Ability to effectively communicate and coordinate with peers and senior management when required. 
• Experience and creativity in troubleshooting software/hardware/process problems. 
• Expert problem resolution abilities; ability to think clearly under pressure and identify root causes that may not be clearly identifiable. 
• Ability to analyze, identify, and communicate corrective actions. 
• Knowledge of networking principles, Microsoft Windows Server 2012 R2, 2016, IIS web server, infrastructure/troubleshooting. 
• Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, Active Directory, and Virtual & Cloud environments. 
• Knowledge of SharePoint, SQL Reporting Services, and Amazon Web Services (AWS) 
• Ability to create and understand Microsoft SQL Server scripts and stored procedures. 

POSITION CLASSIFICATION: Exempt

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