Senior Analyst, Software Asset Management
Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About the Role
The Senior Analyst, Software Asset Management (SAM) plays a critical role in managing the lifecycle of software assets across the enterprise. This position ensures that license entitlements, usage, and compliance are properly tracked and managed via ServiceNow SAMPro. The ideal candidate brings both analytical and operational capabilities, enabling informed software investment decisions, true-up preparation, and audit readiness. This role also supports software purchasing processes and facilitates cross-functional collaboration with IT, Finance, Legal, and business units.
What You’ll Do
Maintain and manage software license entitlements in ServiceNow SAMPro, ensuring accurate data and alignment with contractual terms.
Monitor software usage, identify optimization opportunities, and provide insights to reduce cost and risk.
Coordinate and support software vendor true-up exercises, including data validation, reporting, and stakeholder communication.
Serve as a key point of contact for software license audits, compiling and providing necessary documentation and reports.
Partner with IT, Finance, Legal, and business units to maintain compliance and support lifecycle management strategies.
Process purchase requisitions (PRs) and purchase orders (POs) for software titles, ensuring proper cost allocation and approval routing.
Track and follow up on PR/PO approval workflows to prevent delays and ensure timely processing.
Maintain up-to-date documentation for SAM processes, controls, and key procedures.
Contribute to continuous improvement initiatives in software asset and procurement operations.
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You’ll Need to Succeed
Basic Qualifications
Bachelor’s degree in Business, Information Technology, Supply Chain, or related field.
3+ years of experience in Software Asset Management, IT Procurement, or a similar role.
Hands-on experience with ServiceNow SAMPro or comparable SAM tool (e.g., Flexera, Snow, Aspera).
Strong understanding of software licensing models (e.g., user-based, device-based, subscription, perpetual).
Working knowledge of software audit practices and compliance requirements.
Proficiency in Microsoft Excel and PowerPoint.
Ability to travel to FTI office(s) as needed.
Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas.
Preferred Skills
Experience with data analysis and reporting tools.
#LI-AF3
Total Wellbeing
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
Competitive total compensation, including bonus earning potential
Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
Generous paid time off and holidays
Company matched 401(k) retirement savings plan
Potential for flexible work arrangements
Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
Family care benefits, including back-up child/elder care
Employee wellness platform
Employee recognition programs
Paid time off for volunteering in your community
Corporate matching for charitable donations most important to you
Make an impact in our communities through company sponsored pro bono work
Professional development and certification programs
Free in-office snacks and drinks
Free smartphone and cellular plan (if applicable)
FTI Perks & Discounts at retailers and businesses
Upscale offices close to public transportation
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
