Senior Director, Operations | Core Operations

About The Role

The FTI Consulting EMEA Leadership team drives the growth and ongoing transformation of the region and is looking for a highly capable and self-motivated individual to join the team.  This role directly supports the EMEA Chief Operating Officer and other members of France Senior Leadership within FTI’s corporate infrastructure on several strategic and transformation initiatives across the region.

Switching context effortlessly, you will support our leadership team in the running of FTI Consulting’s operations in France, helping them to prioritize, assess and execute across a variety of challenges and opportunities.  
 
You will work closely with the France Senior Leadership team and EMEA Chief Operating Officer. You will have the opportunity to partner with our core functions in Corporate (Finance, HR, Marketing, IT, Real Estate & Facilities & Legal), our senior leaders, in all regions across EMEA, on a wide variety of initiatives related to business growth, strategic operational decisions and performance improvement projects. 
 
This is a great opportunity for an experienced and confident Senior Operations professional to be part of FTI growth in France. The nature of the business and its rapid growth is such that it requires us to swiftly respond to events. A person well-suited to this role would be comfortable in managing ambiguity, building relationships, and working with cross-functional and international teams.  The responsibilities set out below intend to guide on typical activities for the role, however these will evolve based on the skills and experience of the candidate as well as the needs of the business.  

What You’ll Do

Core Operations Leadership

•    True integration of all segments and practices for an employee population size of 150+ with the rest of FTI (processes, events, policies (to the extent possible) to create one team culture.
•    Take ownership of the leadership of Corporate and Operations functions and agenda (Gen Ops, Legal, HR, Finance, IT etc) – active involvement in respective Leadership teams. 
•    Ensure day to day running of these functions to high level of efficiency (regular feedback from SMDs and MDs to see gaps/progress)
•    Ensuring regular communication and overseeing progress of the various office moves.

Strategic Planning & BD

•    Identify and managing strategic plans across the portfolio of FTI business segments and regions.
•    Drive expansion as strategic growth markets, taking ownership and support implementation of cross – segment strategy development and plans.
•    Identify and help remediate operational issues (whether BAU or structural processes) in France, connecting with the broader organization (EMEA core ops functions)
•    Provide market insights (competition, clients…) to enlighten strategic decision on investment, client pursuits, and pricing for strategic plan all year long.

Market Programs

•    Supporting the BD plans of each market, championing the “One FTI” go to market and cross segment work (running, managing progress, and capturing pipeline/wins/losses/debrief)
•    Creating a strong marketing/branding engine based on strategy. 

Project Management 

•    Lead the program management of cross functional projects and follow up of key actions. Help collate key priorities and initiatives across the region, working across and within teams. 
•    Develop options and solutions, creating materials for discussion, stakeholder management and to support decision making. 
•    Cross- departmental relationship and stakeholder management. Influence outcomes and foster long-term partnerships and best practice sharing in the region. 
•    Support the roll out of new initiatives, systems, and processes and help drive improvement in processes within internal corporate functions (e.g., Finance, HR, IT, Real Estate, CRM)  
•    Support implementation of commercial initiatives (like MSA/RFP oversight and delivery, commercial committee to review pipeline).

Reporting and communication

•    Regular communication of progress with the French LT (at least once every fortnight)
•    Setting up/agenda/oversight of quarterly townhalls and newsletters.
•    Review of monthly regional results and regular communication with segment leads to track progress against budgets/forecasts.
•    Measuring and building efficiency in SG&A spend.
•    Cross team utilization improvement and support them in their day-to-day management of regional activities.

What You Will Need to Succeed 

Experience and Qualifications:

•    Extensive experience managing a complex enterprise's human resources, finances, operations, and strategies for a business with 300+ employees.
•    Proven track record of outstanding performance in a previous complex enterprise.
•    Proven track record of managing complex budgets successfully.
•    Demonstrated experience of ethical leadership.
•    Outstanding verbal and written skills, and experience working with staff on all levels.
•    Ability to make business projections three years into the future.
•    Bachelor's degree and relevant professional qualifications.

Key Skills and Abilities:

•    Self-starter and a finisher, able to use own initiative and take ownership, driven to deliver and exceed expectations. 
•    Problem solving and analytical mind-set to resolve complex challenges. Hypothesis-driven thinking, judgement, and creativity to solve challenging and ambiguous problems. 
•    Ability to process high volumes of complex information and synthesize key themes and issues. Capacity to rapidly identify key opportunities, issues and themes which have material impact.  
•    Excellent attention to detail and highly proficient in creating user friendly reports and analysis of the business performance.  
•    Learning new topics and skills with a combination of intellectual curiosity, desire for professional growth, and receptiveness to feedback 
•    Experience in managing ambiguity in a financial environment with strong evaluation and decision-making skills. Ability to deal well with unexpected or adverse situations. 
•    Experience working on projects / change management.

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