Senior Director, Operations, Risk & Investigations | Forensic & Litigation Consulting
Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About The Role
The Risk & Investigations North America (“NA”) Senior Director – Operations role will be focused on serving as the operations lead for the R&I NA practice. In addition to the following Operations role, this SD will continue to provide client service work, with an expected utilization target of 30-50%, depending on caseload. As part of this utilization requirement, the SD will be focused on delivery and project management on multiple matters.
What You’ll Do
- Partner with the R&I NA Product Leader on all operational matters
- Oversee R&I NA National Staffing team and support R&I NA Leadership Team in tracking availability and utilization across the R&I NA sub-products
- Assist the R&I Product Leader in creating the strategy plan for each year which directly feeds into the budget
- Work cross functionally across marketing, sales, service and finance to deliver improvement to R&I’s strategic planning & sales enablement operational infrastructure
- Manage and conduct objective research on current market trends, client competitors, project/staff management, financial performance, key operating indicators, and other related topics to support critical analyses
- Attend monthly meetings with Marketing point of contact and R&I NA Product Leader to discuss efforts to consolidate R&I marketing materials, current requests, and go-forward process improvements
- Oversee Spring and Fall early talent recruiting efforts for all R&I offices in conjunction with HR team
- Work with R&I Leadership team on experienced hiring recruiters to confirm hiring goals and vet candidates for open opportunities across R&I offices. Draft communications to come from the R&I Product Leader to the R&I NA team and others
- Clearly summarize gathered data and facts, confidently communicate/present findings to members of senior management as needed, develop action plans with clear accountability, and PMO change efforts to improve the business
- Ably manage projects from beginning to end with minimal supervision; take responsibility for initiatives within the R&I practice
- Write in compelling ways in both vertical and horizontal written formats; be creative in conveying ideas and data on the page
- Have a high tolerance for ambiguity; deal well with unexpected or adverse situations
- Strive for high-quality deliverables; drive projects to achieve maximum impact for the team and the firm
- Understand how his/her own work fits into the broader business context
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need To Succeed
Basic Qualifications
- Bachelor’s degree
- 10+ years of relevant post-graduate experience
- 5+ years of experience in consulting or a professional services environment
- Strong quantitative skills to supervise data analysis, interpret output and generate insights
- Ability to travel to FTI office(s) as needed
- Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas
Preferred Qualifications
- Advanced degree, e.g. MBA
- 7+ years of experience in consulting or a professional services environment
- Prior experience managing business strategy projects in complex environments
- Ability to make detailed assessments of industry, products, markets, competitors and customers to identify risks and opportunities
#LI-SC3 #LI-Hybrid
Total Wellbeing
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
- Generous paid time off and holidays
- Company matched 401(k) retirement savings plan
- Potential for flexible work arrangements
- Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
- Family care benefits, including back-up child/elder care
- Employee wellness platform
- Employee recognition programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional development and certification programs
- Free in-office snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
