Snr Consultant - Experience Design & Digital Innovation
Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you.
About The Role
At FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you'd expect from larger consultancies.
Our health and human service is rapidly growing, and we are seeking candidates located in NSW, QLD or WA at Consultant and Senior Consultant level with 2-5 years of professional experience in Experience Design. Make a real difference in health and human services, contributing to projects that improve lives.
What You'll Do
As a key member of our team, you’ll be at the forefront of innovative projects that are transforming the health and human services sector. You will collaborate with top industry experts to deliver impactful solutions that improve lives and shape the future of healthcare. From day one, you’ll have the opportunity to influence change, tackle complex challenges, and directly contribute to projects that are making a real difference.
This could include:
Lead or support the end-to-end HCD and service design engagements
Plan and facilitate co-design workshops, user research and stakeholder engagement
Synthetise research into insights, personas, journey maps, service blueprints and opportunities
Translate insights into actionable serviced or experience designs
Collaborate with multidisciplinary teams, including operations & transformations, engineers, cyber, data, and clinical experts to design and deliver digital solutions
Flex into UX, Prototyping, CX strategy, business analysis or product work as needed
Produce compelling design artefacts and presentations for a range of stakeholders
Work on client site to immerse yourself into the problem space and become a trusted team player
Benefit from personal training and development opportunities that will allow you to enhance both your professional and personal skills. Be part of a learning culture where your growth is as important to us as the work we do
Qualifications & Experience
A deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes is a must
2-5 years of relevant experience. You may have worked in a consulting or professional services firm, or you may be looking for a change from a health industry role.
Training or certification in Service Design, HCD, Design Thinking or CX methodologies
A Bachelor's or Master's degree or equivalent Industry experience
Experience applying design thinking in a health, aged care or human services setting is highly desired
Demonstrated ability to work as part of a multidisciplinary team through discovery, design and delivery
Experience planning and facilitating user research and co-design workshops (in person and virtually)
Practical experience developing service blueprints, journey maps, personas, design concepts and prototypes
Willingness to travel within the country (where practical and possible).
Strong work ethic, eagerness to learn, and motivation to succeed.
Excellent interpersonal and communication (both written and verbal) skills, with an ability to apply structured thinking and dynamic approaches to problem-solving.
Bonus
Exposure to agile product teams, CX strategy, UX research/design or Digital BA skills
An understanding of digital technologies, applications and industry best practices within health and human services
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
18 weeks paid, gender-neutral parental leave with full superannuation contributions throughout paid and unpaid leave
Flexible working arrangements
Financial support to obtain work-related professional qualification, such as CA, CPA, or CFA, and other
Professional membership contributions and generous paid study leave (up to 12 days)
Corporate discount available for health insurance, including dependent(s)
Employee Assistance Program (“EAP”) – free to all employees and their immediate families
35 hours per year for approved pro bono matters
Special leave - 2 days per year of a cultural or religious holiday that is not treated as a public holiday in Australia
FTI Work Perks: our discount program that provides a wide range of corporate offers, savings, and wellbeing resources
Monthly Health & Wellbeing program including fitness subsidies
Annual paid volunteer hours
Corporate matching for charitable donations
Opportunity to join our Reconciliation Action Plan - working group; FTI’s Women’s Initiative Network (FTI WIN); Diversity, Inclusion & Belonging and Corporate Citizenship committees
About FTI Consulting
What makes us unique? With more than 8,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America’s Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
