Supervisor, HR Solutions
Who We Are
FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.
Are you ready to make your impact?
About the Role
The HR Solutions Supervisor will provide leadership and supervision to small staff in a fast paced, ever changing team environment. This role is responsible for ensuring the accuracy and efficiency of existing day to day core processes; as well as, lead/participate in projects for continuous improvements and systems development and enhancements. The Supervisor will coach and develop team members to ensure they possess the required skills and knowledge that will promote success and opportunity, identify staff needs and provide guidance and training, supervise the daily activities of the HR Associates within the Solutions Center team, and provide exceptional customer service to both internal and external customers. The person in this role will need to demonstrate excellent written and verbal communication skills, superior time management and organization skills, a strong attention to detail and accuracy, problem-solving skills to identify and resolve issues, and an ability to be a team player.
What You’ll Do
- Serve as both internal and external escalation for urgent and complex requests as well as for troubleshooting errors (drilling down to determine if issue/error resulted from breakdown with systems, process, or people)
- Research and implement fixes to avoid similar instances from happening in future
- Proactively solve client needs by thinking ahead to follow-up requests/needs
- Ensure consistency of global business processes in collaboration with cross regional team members
- Champion and model the continuous improvement mindset through curiosity and systematic analysis
- Coach and develop a small team
- Co-lead medium to large HR projects and drive related change management
- Assist in training efforts for HR Associates
- Responsible for auditing transactions and letters/contracts from HR Associate team, as needed
- Responsible for approving Knowledge Articles for global processes
- Lead process improvement initiatives, analysis of data and leading change management efforts
- Review, develop, and communicate HR policies and processes
- Provide support to ad hoc processes and projects
- Handle correction requests of HRIS records
- Stretch to cover transactions when volumes/workload require
How You’ll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
What You’ll Need to Succeed
Basic Qualifications:
- 3+ years of experience working in a professional environment with experience across multiple HR functions, examples including HR data updates, payroll, benefits, and compensation
- 1+ years of direct supervisory experience
- 1+ years of experience with Workday
- Demonstrated ability in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
- Ability to travel to FTI office(s) as needed
- Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship
Preferred Skills:
- Bachelor’s degree from a four-year College or University
- Experience in recruiting
- Experience with CRM Software (e.g. ServiceNow), HCM Software (e.g. PeopleSoft), SAP, Learning Management System (e.g. SABA), Onboarding platforms (e.g. SuccessFactors Onboarding), Performance Management system (e.g. Career Navigator), Leave Management system (e.g. TeamSeer) is a plus
- Experience troubleshooting across multiple platforms/systems – demonstrated technical ability
- Continuous improvement mindset and a passion for measuring results through data and metrics a must
- Ability to demonstrate a high level of confidentiality and discretion at all-times
- Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot tables, etc.)
#LI-HB1
Total Wellbeing
Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
- Generous paid time off and holidays
- Company matched 401(k) retirement savings plan
- Potential for flexible work arrangements
- Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support.
- Family care benefits, including back-up child/elder care
- Employee wellness platform
- Employee recognition programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional development and certification programs
- Free in-office snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
About FTI Consulting
FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting’s services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Compensation Disclosure: Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.
